Policies in Place
Booking/Services
In order to book, we do require a credit card on file to hold your time slot. This allows for touch free check out at the front desk, and protects our stylists time. See cancellation policy below.
We do not offer refunds for services. However, re-dos are offered and assessed case by case. If a mistake is made on our end, a re-do will be offered free of charge. A re-do only encompasses the service being re done. If you would like to add on a finishing service that will be an additional charge.
To get a re-do appointment, please contact the front desk (not your stylist) no less than 7 days after your initial appointment. We will be happy to make sure you are perfectly satisfied with your hair!
All sales are final for Kevin Murphy and Hair Story products. We do not offer refunds for other goods and accessories, but within one week of purchase we offer an in store exchange.
Cancellation/No Show
If you need to reschedule, please do so before the 24 business hour window of your appointment. If your appointment is no showed, cancelled, or rescheduled within this window, 100% of the booked services will be charged. This means if you have a Monday appointment we must know by Friday if you need to cancel. Our 24 business hour cancellation policy must be strictly enforced to protect our stylists time. If you are running late, please call the salon. After 15 minutes, a flat $50 late fee will be added to your total services.
Directions/Parking
We are located on 41st street in the heart of Avondale. GPS will likely try to take you down 1st Avenue. Heed our warning and please travel down 3rd or 4th instead. There will likely be a train sitting on the tracks blocking you to the studio if you try to come down 1st.
When you arrive to the studio, look for the long, red brick building with the grey rails. There are several suites, but we are on the very end in suite 101. You are welcome to park for free on the street in front of the studio, or if you are more comfortable parking across the street in the Avondale Village parking lot, we also provide complimentary tokens at checkout.
Bridal
Retainer
Payment of a non-refundable 130.00 retainer is required to reserve the wedding date. The retainer covers your trial if you decide to have one. If you skip the trial then the retainer will go towards services on the wedding date.
Postponement
If Bride decides, for any reason, to postpone or change the date of the wedding, Mae must receive it in writing. Accommodation of new date is subject to Mae’s discretion. If Mae is able to accommodate new date, a new contract will be required.
Cancellation
In the unfortunate event that the wedding shall be cancelled, or bride has a change of heart regarding services, Mae must be notified in writing. As a part of policy we will proceed with agreed upon terms below:
If notice is received more than 90 days before the wedding, retainer fee will not be refunded.
If notice is received less than 90 days but more than 7 days before the wedding, half of service amount is due.
If notice is received less than 7 days before the wedding, the full service amount is due.